He wrote most of the book stream of consciousness, often completing 3,000 word chunks a day that he would send to his editor in new york city. Theres surprise free overnight shipping upgrades for vip customers, and a corporate face so friendly that lonely people are known to telephone zappos corporate call center at all hours just to talk the longest phone conversation so far lasted eight hours. Delivering happiness is about tony hsieh and his life path, the zappos company, and how a company culture can shape the whole company from its fundamental ideas. You must do something thats above and beyond whats expected. Tony hsieh the founder of zappos bought by amazon in 2009 wanted to build a business based around a simple idea. Hsieh was born to parents hsieh tzelung and ho fomju in hsinchu and raised in kaohsiung, taiwan.
Hsieh joined zappos after selling a company he cofounded to microsoft at the age of 24, and was able to not only improve sales exponentially, but also to create a company culture that landed zappos on the best companies to work for list. Zappos culture is holding the door open for someone, helping out on the phones during the holidays, 1500 employees embracing the downtown move, wearing a costume on a wednesday for the hell of it, wrapping an entire teams desks in plastic wrap, having a meeting in a bedazzled spaceship, calling your coworkers family, taking a science of happiness class and then. Tony hsieh, ceo of fastgrowing online shoe and apparel retailer, takes happiness seriously. Customer service and company culture are some of the main themes in this book that tony hsieh highlighted because these were zappos core competencies that made them a one of a kind company. Tony hsieh story bio, facts, home, family, auto, net. Jenn lim, a longtime friend and ceo of delivering happiness, a company culture consultancy that spun off from the eponymous book, met hsieh during the height of the rave era during the dot com. Delivering happiness by tony hsieh outliers by malcolm gladwell rework by jason fried. Anthony hsieh phone, address, background info whitepages. For hsieh, that is the litmus test that determines whether you are truly committed to culture. The first was a strong corporate culture and the second was a purpose beyond money.
Tony hsiehs most popular book is delivering happiness. The book provides an alternative approach to corporate culture that focuses on the simple concept of making people around you happy, and by. Tony hsieh delivering happiness culture coachsulting. While writing the book, hsieh was still acting ceo of zappos as well as a highly sought after corporate speaker. The case recounts how tony hsieh financed, championed, and ultimately became ceo of online shoe retailer zappos. It is a collective effort, and its exciting to be part of a company that has accomplished so much by sheer willpower. Select the best result to find their address, phone number, relatives, and public records. For nine weeks, it made to the usa today bestseller list, with a peak position of number 9. Download the pdf version of the zappos culture book by filling out the form below. Pulling it all together hsiehs program, bcp, stands for brand, culture and pipeline. His perspective, and their underlying principles, are at the core of what hsieh lived by in his amazing success in. How great companies get their mojo from maslow jb us nonfranchise leadership by tony hsieh foreword, chip conley 9oct2007 hardcover. A path to profits, passion, and purpose, he shares the most important life and business lessons that he has learned along his entrepreneurial path. That it if you get the organisational culture right then everything else that you need to be successful will fall into place.
Hsieh comments on the importance of recording and telling this story. Zappos ceo tony hsieh believes rave culture holds a key to. Tony hsieh, founder of zappos online apparel retailer offers his advice. Is tony hsiehs new book delivering happiness any good. Her younger sister, hsieh shuying, and brother hsieh chengpeng are also professional tennis players. In this short video, tony hsieh talks about his interpretation of the meaning of the term corporate culture. Tony hsieh pronounced shay, ceo of the phenomenally successful online shoe and clothing retailer zappos, shares his perspective about what i think of as more about the happiness of pursuit more than the pursuit of happiness. Hsiehs first opportunity to shape an organization of his own came in 1996 when, at 23, he cofounded the internet company linkexchange. Tony hsieh recommends 7 books that will blow your mind. Zappos ceo, tony hsieh, tells his story in delivering happiness. Customer service and company culture are some of the main themes in this book that tony hsieh highlighted because these were zappos core competencies that made them a one of a kind. He then joined zappos as an adviser and investor, and eventually became ceo.
Join facebook to connect with tony hsieh and others you may know. Facebook gives people the power to share and makes the world. Anthonyrobbins,authorofunlimited power andawakenthegiantwithin thisbookcouldstart revolution. Tony hsieh, zappos, and the art of great company culture. The 4 books zappos ceo tony hsieh thinks everyone should.
Along the way, he never considered that a failed business meant he was a failure. A companys core competence becomes what it is known for, which becomes the companys brand. The core component of hsieh culture is the concept of happiness. The book covers both tonys personal entrepreneurial story and that of his company, zappos. Delivering happiness is a book which was written by tony hsieh, the ceo of. He sold it little more than two years later to microsoft. Tony hsieh shows how you can dramaticaly increase your own happinessand successbyincreasingthehappinessof. Tonys book is filed with greatstories, insights,and tips you can putto use in yourbusinessandinyourlife. Tony hsieh got rid of bosses at zappos the washington post. Inspired by harvard economist edward glaesers 2011 book, triumph of the city, which explores the ways cities and humans interact and depend on one another, he eventually decided to move zappos into las vegas empty city hall, in the longoverlooked fremont neighborhood. Free shipping both ways on zappos com gear zappos com culture book 2008 edition from our vast selection of styles. In 2010, tony recounted his journey coming into his role as ceo of and its subsequent success in his book, delivering happiness.
Summary of delivering happiness by zappos ceo tony hsieh. Are you willing to hire and fire based on cultural fit. You get insight into the zappos and downtown project culture hsieh envisioned and the variety of personalities it attracted. However, tony hsieh didnt become one of those millio. Tony hsieh sold earthworms, greeting cards, and slices of pizza. Along with good to great and tribal leadership, haidts happiness book struck a big and positive nerve with the ceo of zappos, perhaps because of the emphasis on giving and serving as a. Unbeknownst to hsieh at the time, fellow harvard student and no. Fastpaced and downtoearth, delivering happiness shows how a very different kind of corporate culture is a powerful model for achieving successand how by concentrating on the happiness of those around you, you can dramatically increase your own. A remarkable, 10yearold email from tony hsieh on zappos. For mr hsieh, company culture came first in order to maintain passion and excitement. A passionate entrepreneur who made millions at a young age, hsieh was known for his penthouse parties, for what he referred to as his tribe. How tony hsieh inspired longterm motivation to grow.
The american internet entrepreneur, venture capitalist and ceo of the online shoe and clothing shop zappos tony hsieh is one of the most significant people of the entrepreneurial scene. The culture book is a collage of unedited submissions from employees within the zappos family of companies sharing what the zappos culture means to them. A core zappos value, he says, is to create fun and a little weirdness, so he values individuality in. To wow, you must differentiate yourself, which means doing something a little unconventional and innovative. Fast delivery, and 247365 realperson service with a. Zappos com gear zappos com culture book 2008 edition. At the end of 2004, we published our first culture book a compilation of opinions about what the zappos culture means to each of our employees.
As someone not part of the tech scene, this book exposed me to the underbelly of the las vegas techstartup scene through a series of amusing and provocative personal stories. Last week at the world innovation forum, tony hsieh told the audience that there are five things zappos does to build and cultivate their unique company culture focused on customer service 1. Tony hsieh wouldnt waste time on a book that didnt lead to good business principles, or list it as the book of the biggest impact on his companys culture. In 2010, jenn lim led the launch and management of tony hsiehs book. He is the ceo of the online shoe and clothing company zappos.
We found 18 records for anthony hsieh in california, washington and 6 other states. The culture book showed that no one person owns or dictates the zappos culture. In 2004, zappos published its first culture book, a collection of thoughts and reflections from employees about what zappos means to them. Delivering happiness is the worlds first culture coachsulting. Delivering happiness details the story of tony hsieh and his company zappos, an example of how thinking long term and following your passions first can lead to not just profits, but a happy life. By reading stories of successful people, we always expect to find a stepbystep instruction of achieving the goal, that we would like to repeat and become as rich as they are. Tony hsieh, ceo of shoe retail giant, is a more current reallife example of authentic leadership. She was introduced to tennis by her father at five years of age. The keep coming back through great customer service.
Every year since then, the company has produced a culture book, an ongoing representation of a collective history and spirit. Preserving a culture people love as your company grows. Why is it important for a business to have a strong culture. In 2009, hsieh began writing delivering happiness over labor day in lake tahoe. Tony learned from reading management books that two key strategies needed to be employed. Customer service and company culture are some of the main themes in this book that tony hsieh highlighted because these were zappos core competencies. Hsieh named her tennis idols as steffi graf and andre agassi. When discussing culture, hsieh frequently brings up the book good to great.
Hsieh is trying to spark a delivering happiness movement, named after his recent book, which expands on how, and why, companies who care about their bottom line should make employees feel like a. Delivering happiness offers a feelgood look at the passion, culture, and, yes, happiness that could drive the next generation of companies. A path to profits, passion, and purpose is tony hsiehs first book. Zappos ceo tony hsieh shares 4 business books he thinks everyone should read.
One of the points in the book is that strong company culture is one of the factors that separates great companies from good, bad, or mediocre ones. Its all part of our long term vision to deliver happiness to the world. In delivering happiness, tony hsieh the hip, iconoclastic, and widelyadmired ceo of zappos, the online shoe. When tony hsieh took over as ceo at zappos, he knew he wanted to create an organization where people genuinely. The 4 books zappos ceo tony hsieh thinks everyone should read over the years, hes publicly recommended well over 20 business books. In 2009, zappos was listed as one of fortune magazines top 25 companies to work for, and was acquired by amazon later that year in a deal valued at over.
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